NuSkinnovation Port Elizabeth

Terms & Conditions

 

Thank you for choosing NuSkinnovation Port Elizabeth. To ensure a smooth experience for all clients, please read and agree to the following terms before confirming your appointment.

• Appointment Bookings

Appointments are reserved exclusively for you. We kindly request that you arrive 5-10 minutes before your scheduled appointment to complete any required paperwork and ensure your treatment begins on time.

Appointments are confirmed once your booking has been accepted. Certain treatments may require a booking deposit.

• Cancellation & Rescheduling Policy

We understand that plans can change. At NuSkinnovation, your appointment is reserved exclusively for you.

To avoid cancellation fees, please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Failure to attend your appointment without notifying the clinic will be regarded as a No-Show

Late Cancellation Policy (Less than 24 hours’ notice)

 

First late cancellation: A reminder of our cancellation policy will be issued.

 

Second and subsequent late cancellations: A cancellation fee of 50% of the scheduled treatment fee will apply. It will be refunded against the next treatment if booked and arrived within 30 days or forfeited thereafter.

Or

 

For prepaid packages, deduct one session Or

Vouchers, the treatment session will be forteited.

 

The “late cancellation” fee must be paid before a new appointment can be confirmed.

 

• Once paid, the fee will be held as a credit on the client’s account and applied towards their next treatment, provided the appointment is rebooked and attended within 30 days.
• If the client does not attend an appointment within 30 days, the credit will expire and is due with the next appointment

No-Show Appointments

 

A No-Show is defined as failing to attend a scheduled appointment without notifying the clinic.

 

No-Show appointments will be managed in accordance with the clinic’s Late Cancellation Policy.

 

• First offence: A friendly reminder of our Appointment Policy will be issued.

 

• Second and subsequent offences: A “no-show” fee equal to 50% of the scheduled treatment value will apply. It will be refunded against the next treatment if booked and arrived within 30 days or forfeited thereafter

Or

 

For prepaid packages, deduct one session Or

Vouchers: the treatment session will be forfeited.

 

• The “no-show” fee must be paid before a new appointment can be confirmed.

 

• Once paid, the fee will be held as a credit on the client’s account and applied towards their next treatment, provided the appointment is rebooked and attended within 30 days.
• If the client does not attend an appointment within 30 days, the credit will expire and is due with the next appointment

• Late Arrival Policy

Your appointment time has been specifically reserved for you.

If you are running late, please get in touch with the clinic as soon as possible. Clients arriving more than 15 minutes late may:

• Receive a shortened treatment to avoid delaying other clients.
• Be required to reschedule if there is insufficient time to complete the treatment safely.
  

 

The full treatment fee remains payable, even if treatment time must be reduced due to late arrival.

 

Appointments that cannot proceed because of late arrival may be treated as a late cancellation or No-Show, and the applicable cancellation fee may apply. (Refer to paragraph 2)

** Arriving on time ensures you receive the full benefit of your treatment and helps us respect the appointment times of all clients.

• Treatment Suitability

Every client undergoes a professional consultation before treatment.

 

For your safety, NuSkinnovation reserves the right to postpone, modify, or decline treatment where it is considered medically unsuitable or where contraindications exist.

This decision is always made in the client’s best interest.

• Refund Policy Treatments

Completed treatments are non-refundable.

 

If treatment cannot proceed following consultation because the client is medically unsuitable, management may consider a refund of prepaid treatment fees, excluding consultation fees where applicable.

Prepaid individual treatments may be transferred to another suitable treatment at management’s discretion.

Special offers, promotional packages and prepaid treatment packages are non-refundable.

 

Products

 

Due to hygiene and safety regulations: Products may only be returned if they are:

• Unopened
• Unused
• In their original sealed packaging
  

 

• Returned within 7 days of purchase

Opened, used or damaged products cannot be refunded or exchanged unless required under the Consumer Protection Act.

• Gift Voucher Terms & Conditions

Gift vouchers are:

 

• Valid only for the treatment, service or product stated on the voucher.

 

• Non-refundable.

 

• Not redeemable for cash.

 

• Valid for 3 months from the date of purchase unless otherwise stated.
• Subject to appointment availability.

 

• Must be presented at redemption.

Expired vouchers cannot be extended, refunded or redeemed. Lost, stolen or damaged vouchers cannot be replaced.

Any balance exceeding the voucher value remains payable by the client.

 

Gift vouchers cannot be used together with another promotion unless specifically stated. Appointments booked using vouchers remain subject to the clinic’s Cancellation and No-Show Policy.

Failure to provide 24 hours’ notice or failure to attend may result in the voucher or treatment being forfeited.

• Treatment Package Terms & Conditions

• Treatment packages are valid for 12 months from the date of purchase unless otherwise stated.
• Unused treatments remaining after the expiry date will be forfeited and cannot be refunded, extended, or credited.
• Treatment packages are valid only for the specific treatment purchased and cannot be exchanged for other treatments, products, gift vouchers, or cash.
• Package pricing and discounts (e.g. courses of treatments) apply only when the full package is purchased upfront.
  

• Treatment packages are non-transferable and may only be used by the client named at the time of purchase.
• Treatment package appointments remain subject to Nuskinnovation’s Cancellation, Late Arrival and No-Show Policies. Where applicable, missed appointments may result in one treatment session being deducted from the package

• Pricing

Prices are subject to change without prior notice.

 

Quoted treatment plans remain valid for the period specified by the clinic.

• Personal Belongings

NuSkinnovation cannot accept responsibility for loss, theft or damage to personal belongings brought onto the premises.

• Children

To maintain a relaxing and safe treatment environment, children should only accompany clients where absolutely necessary and must remain under adult supervision at all times.

For health and safety reasons, children are not permitted inside treatment rooms unless receiving treatment themselves.

• Mobile Phones

Please silence mobile phones before entering treatment rooms to maintain a peaceful environment for all clients.

• Consent

By booking an appointment with NuSkinnovation Port Elizabeth, you confirm that:

 

• The medical information you provide is true and complete.

 

• You understand that treatment outcomes cannot be guaranteed.
• You have read and accepted these Appointment Terms & Conditions.